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BOOKING CONDITIONS:
- Individual Reservations: When booking individual accommodation, the amount required is 50% of the total, with a minimum payment of one night.
Group Bookings: When booking for groups the amount required is 75% of the total.
- Check-in from 16.00 to 22.00 h. Check out: from 07.00 to 11.00 h
Cots and extra beds:
- Children up to 2 years old, free cots.
- Extra bed: see hotel rates. (www.canlluc.com/en/precios.html)
- Maximum number of extra beds / cots per room: 1, except in the superior doubles: 2
- Extra beds and baby cots are available on request and must be confirmed by the hotel.
- Pets are allowed on request. The acceptance must be confirmed by the hotel. See additional charges for pets. In order to respect other clients´ wishes, we regret that no pets are allowed in public areas.
- The hotel accepts the following Credit Cards: American Express, Visa, Euro / Mastercard, Diners Club, Maestro. The hotel reserves the right to check credit card validity before the arrival of our customers.
CANCELLATION CONDITIONS:
If you need to cancel your reservation, please notify in writing by fax or e-mail. Our Cancellation Policy fees be applied as follows:
- If a client cancels 30 days in advance before the arrival date, the full amount will be refunded, unless the client wants to apply it to a future reservation.
- If a client cancels the reservation between 30 and 7 days before the arrival date, the client loses the amount advanced, with a minimum fee of one night.
- If a client cancels the reservation less than 7 days before arrival or there is no show, the total amount of the stay will be charged.
- In the event of a customer wanting to leave before the expected date of departure, the total amount of the stay will be charged.
- The customer must always notify the hotel reception if the arrival time will be after 22 h.
- Advice : A reservation is considered "no show" if a client shows up after 22:00h without previous notification to the hotel.
- In attention to customers, Can Lluc will deduct the amount of penalization paid from future stays, provided they are booked for low season and always subject to availability.
- The booking of your accommodation involves the acceptance of the afore mentioned booking and cancellation policies.
- ON BOOKING YOU CONFIRM YOUR ACCEPTANCE OF THESE CONDITIONS.
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